Frequently Asked Questions
Common questions about online counselling.
If you can’t find what you’re looking for, please email me directly — I’m always happy to answer questions before you book.
About sessions
What can I expect from a session with you?
My undivided attention, and a calm space where nothing you say will be judged. I take a relational approach, which means I check in with you as we work together — I’m open to feedback and I want you to feel able to tell me if something isn’t working. I tend to start each session with a simple “Hi, how are you?” and we go from there. I follow your lead.
How long is a session?
Sessions are 50 minutes long. I keep a buffer of 10 minutes either side so we never feel rushed at the start or end.
How often will we meet?
Most clients see me weekly. Fortnightly works well too, especially once we’ve established a rhythm. Monthly is possible but tends to work better as a “maintenance” pattern after more regular work. We’ll decide together.
How long will I need therapy for?
There’s no fixed answer. Some people do six sessions and feel they’ve got what they needed. Others work with me for a year or more. I review with you every six weeks or so, so you always know where we are and you’re never locked in.
Cost & payment
How much does a session cost?
Sessions are £60 for 50 minutes. The 30‑minute introductory call is free. I also hold a small number of reduced‑rate spots — please feel free to ask if cost is a concern.
How do I pay?
Bank transfer, payable in advance of each session. I’ll send you the details once we’ve agreed to work together.
What's your cancellation policy?
I ask for 48 hours’ notice for cancellations. Inside that window the session is chargeable, because the slot is held for you. The same applies the other way — if I have to cancel late, I don’t charge you. Life events and emergencies are dealt with case by case.
My approach & qualifications
Are you fully qualified?
Yes. I’m a fully qualified Integrative counsellor and a registered member of the British Association of Counselling and Psychotherapy (BACP). My registration number is 396193, which you can verify on the BACP register. I am also listed on Psychology Today.
What does "integrative" mean?
It means I draw on a few different schools of therapeutic thought — person‑centred, psychodynamic, cognitive‑behavioural and more relational approaches — rather than applying one rigidly. We shape the work around what you need, not the other way around. There’s a fuller explanation on the How I Work page.
I'm not sure therapy is right for me. Do I really need it?
You don’t have to be in crisis to benefit from counselling. Many people use therapy as a way to understand themselves better, to have a space to think clearly, or simply to feel less alone with what they’re carrying. If you’re unsure, the introductory call is a no‑commitment way to find out.
LGBTQ+ & ADHD specifics
Do I need a diagnosis to work with you on ADHD?
No. I work with people who have a formal ADHD diagnosis, those who are waiting for assessment, and those who simply recognise themselves in what ADHD looks like. You don’t need a piece of paper to access support.
Will I have to "educate" you about being trans / non‑binary / queer?
No. I’m a Trans/Non‑Binary counsellor and I work extensively with LGBTQ+ clients. You won’t have to explain what dysphoria feels like, define basic terms, or justify your identity in order to be heard. We start somewhere far more useful than that.
Can you "diagnose" me with ADHD or autism?
No — I’m a counsellor, not a psychiatrist, and counsellors don’t assess for or diagnose neurodevelopmental conditions. What I can do is support you through the process of considering, awaiting, or living with a diagnosis. If you’re seeking formal assessment, I can point you towards reputable routes.
Online sessions & privacy
How does the online format work?
I work exclusively online, by video or phone — whichever you prefer. Once we arrange a session time, I’ll send you a meeting link on the day. Sessions are available across the UK.
Is what I say confidential?
Yes. What you say in sessions stays between us, with two standard exceptions required by my professional body (BACP): I discuss anonymised case material with a clinical supervisor, and I am legally required to break confidentiality if there’s a serious risk to your life or someone else’s. I’ll talk you through this clearly when we start.
What if I'm browsing on a shared device?
Understood — and important. My emails go out with neutral subject lines, and if you’d like me to use a particular email address or name when I reply, just tell me on the contact form. I won’t ever email or text anything that would out you to someone reading over your shoulder.
Still have a question? Email [email protected] — I respond within two working days.
Ready when you are.
A free 30‑minute call is the simplest way to find out if we’re a good fit.
I respond within 2 working days.